RSS Feed
Knowledgebase : Troubleshooting
     
You can add funds instantly to your Red Pocket Mobile account right from this website! * Click: HTTP://GOREDPOCKET.COM/EASYREFILL [HTTP://GOREDPOCKET.COM/EASYREFILL] * Input your Red Pocket Mobile phone number and click Go Refill. * Select Auto-Re...
Did you know that most Red Pocket Mobile plans include FREE international calling credit? For more information, visit our Plans page at http://GoRedPocket.com/plans [http://GoRedPocket.com/plans]. You can find international calling rates at the bottom of ...
First make sure you have enough data on your phone to use the internet. If you have 200kb or less data it may no longer be sufficient to use the internet. Second, check the settings on your phone. Depending on your phone brand and model, make sure you h...
On some selected phones, applications do connect automatically to the internet to get regular updates and downloads without your knowing it. Even if you are not literally using the internet, the phone is. For example: Iphone applications like facebook...
Follow the screenshots below to turn off Mobile Data. Turning Mobile Data OFF saves data when not in use. Leaving it ON will give data access to your applications that may be running on the background and will deplete your data balance without you know...
For Jelly Bean, enter the values of the descriptions as seen below. Launch the Settings app Below Data Usage Tap More... Tap Mobile networks Tap Access Point Names (Make sure you delete any previous APN settings) Tap the 3 dots . . . (Op...
What does SIM stand for? SIM - SUBSCRIBER IDENTITY MODULE or SUBSCRIBER IDENTIFICATION MODULE Size - Regular Sized SIM (85.60 mm × 53.98 mm × 0.76 mm) A SIM card contains its unique serial number (ICCID) which is composed of 20 digits and usua...
To set up your phone for both internet and MMS, delete any previous APN settings that your phone might have. Go to market place. Search for "Network Setup", download and install it.__ _PLEASE NOTE THAT YOUR WINDOWS PHONE SOFTWARE HAS BE UPDATED TO T...
NOTE: Opera mini has to be installed. This is the only way to you can bypass blackberry servers and use normal apn to access websites. You will not be able to use blackberry messenger or any other built in browser nor any other Blackberry services. ...
For Alcate Phones When you insert your new Red Pocket Mobile Sim on your phone and it phone asks for "serv.prov.key", it means that the phone is locked and it wont accept any Sim from any carrier. This is true for Alcatel phones only. Your phone has...
For GSMA accounts, the SMS message center number should be set on the phone as +13123149810. Usually the path is Menu > SMS > Settings > SMS Message center number. If you have an iPhone, you can set the SMS message centre number by dialing **5005*76...
If the phone displays NO NETWORK COVERAGE, NO SERVICE, EMERGENCY CALLS ONLY it may be a network reception issue. To view the Red Pocket Mobile Coverage Map, visit GoRedPocket.com/plans and click on "View Coverage Map". If you are certain that there i...
If your phone is asking for a password you will have to refer to your phones manufacturer or manual. If its asking for a PUK code, please call customer service for assistance.