Knowledgebase: CDMA-S Error Codes
CDMAS: Data Errors 67, 1012, 2048
Posted by Red Pocket Mobile Customer Service on 07 April 2014 02:49 PM

Error 67: Registration Failure

Error 67 indicates the username and password can't register with the CDMA-S network. The password is assigned by the network as part of authentication.  It’s not visible or editable.  The username is the NAI (Network Access Identifier), which is comprised of the 10-digit MDN, the Red Pocket CDMA-S Realm, and the Sprint Domain:  MDN@mvno207.sprintpcs.com                                                                                                                                                 

 The device may not have been programmed with the correct username and password after one of the following transactions:

  • Data service has been re-provisioned
  • Activation of a device that has previously been used (old username and password are still in the device from previous owner or previous activation).
  • The account has been hotlined or suspended.

The error text usually displayed: “Error Code 67: Registration failure. Press OK for options. Your username and/or password may be incorrect. Please try again. If this problem persists, you may need to contact your service provider”.

Error 1012: Could not prepare data services

Error code 1012 is displayed for two primary reasons:     

  • The network is busy.     

  • Provisioning is not complete in the billing system.
  • Incorrect programming of the MSID.  

The error text usually displayed: “Could not prepare data services. Please try again later”.

Error 2048:  Network busy

Error Code 2048 indicates that the device cannot acquire network resources.  Primary causes include:

  • The network is temporarily busy.

  • The subscription is suspended.
  • There is an incorrect setting on the network (IP Capable field in HLR set to “N” during provisioning because the SKU is recorded as ‘not data-capable’ in NMS).
  • There is incorrect setting in the device (settings may have been manually disabled or changed).    

 The error text usually displayed: “Network Busy. Please try again” The end user must click Retry or Cancel.

 

Resolution for Errors 67, 1012, 2048

For voice and data devices:       

  • Locate the Update Data Profile or Update Settings in the device or by dialing ##UPDATE# (873283)       

  • Select option to Update Data Profile. This will update the device with correct network data settings.       
  • If Update fails, try temporarily connecting to a WiFi Network and re-attempt to Update Data Profile      
  • Device will display message similar to the following for up to two minutes while programming is in progress: “Updating Settings.”  Do not cancel the programming.       
  • Power-cycle the device after programming is complete to clear any additional errors.

 

If this fails to resolve the issue, please contact Red Pocket Customer Service.

(1 vote(s))
This article was helpful
This article was not helpful

Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please enter the text you see in the image into the textbox below. This is required to prevent automated registrations and form submissions.