If you've purchased a new device from Red Pocket Mobile (www.redpocket.com) you may be eligible to unlock that device based on the following Unlocking Policy:
- Device has not been reported as lost or stolen and has not been involved with fraud.
- Device is not associated with a fraudulent account.
- Device has been active for at least 120 days, if it was purchased on an installment plan, OR
Device has been active for at least 180 days, OR
You are a member of the military who is being deployed, or a family member is being deployed and you are on their plan (upon verification of deployment papers).
- Red Pocket Mobile may, at its sole discretion, unlock devices upon request that may not meet the above qualifications.
To request to unlock your device, please submit your request to firstname.lastname@example.org.