How do I contact RED POCKET Mobile Customer Service?

Follow

Comments

3 comments

  • Avatar
    Clffrd Edwrd

    Yesterday, before I purchased a plan, I chatted and was told that if I selected a shipping method that wasn't free that I'd be provided a tracking number via email. I ordered and selected the 3-5 day option, and the tracking number was never provided.

    I was going to login so I could get the order number, and then I could chat with one of your reps about it, but it seems that I can't login without a phone number... which I don't have on account of you sending it in the mail. Then I tried to resolve that issue as well via chat but there was something wrong with that person (or thing), she (or it) had me repeating myself - is that an automated representative or a person; if it's automated, then the software needs to be looked after. And of course it also seems that you have no other reps but that one today, as each & every time I try to chat, it's (or she's?) the one ready to do so.

    It's a fairly straight-forward problem, I'm asked to enter my email address at the start of the chat, and I started the chat by saying that I'd placed an order, and then tried to go on about how I could not obtain my order number because I had not yet been assigned the phone number required for the login. This was too much for your rep. Please email me the tracking number assigned to email clffrd.edwrd@gmail.com. Thank You

    0
    Comment actions Permalink
  • Avatar
    Chaya Klugman

    My phone broke and I am using a different phone number until i order a new phone. Is there a way to have all my calls and texts forwarded to my temporary number?

    0
    Comment actions Permalink
  • Avatar
    Tony722

    Why are your actual hours such a secret? All it says here is "Early to Late"?! I know they're not 24x7, it's 10pm PDT and you're closed. I'm wondering when you open again? It would be really nice to post your hours. Even the phone system says, call back during normal business hours, without saying what they are. :-( 

    0
    Comment actions Permalink

Please sign in to leave a comment.