Red Pocket Mobile will send you an email confirmation once your number porting process has completed.
You can also check the status of your phone number port anytime by logging into your RedPocket.com online account. If the account status is Active, then you're all set!
- Wait to follow any programming steps until after your phone number port has completed. Until the process has finished, talk, text and data services will only work on your old provider's SIM card and settings.
- If your account status is Port-in Resolution Required this means the port has been denied by your previous carrier due to incorrect information. To resolve this type of issue quickly, contact your previous carrier to confirm the correct information needed to complete the port and then contact Red Pocket support through live chat, phone or email (firstname.lastname@example.org) to update your port request.
- If your port is pending for longer than 24 hours, please contact your previous carrier to request they confirm the port in request.