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First, make sure that your refill ePIN code is not already used. Most of the time when a PIN doesn't work, that is the issue! Next, please make sure that your Red Pocket Mobile account is active and that you have properly inserted your SIM card into...
GSM-A SUBSCRIBERS can check your account balance and expiry date at any time and at no charge by dialing *777# + SEND/CALL from your Red Pocket Mobile phone. Check your data balance at any time and at no charge by dialing *777*1# + SEND/CALL from yo...
Once you have your new Red Pocket Mobile SIM card or an eligible CDMA Device, visit GoRedPocket.com/activate and select GSMA, GSMT, CDMAS or CDMAV. You can obtain a new wireless number from all over the country, from Hawaii to New York. Just input t...
When your account is on one of our rate plans that features Unlimited Talk & Text, account activity is not debited from your balance since we rate domestic calls at zero. However, please carefully note your accont expiry date, which starts counting ...
First make sure you have enough data on your phone to use the internet. If you have 200kb or less data it may no longer be sufficient to use the internet. Second, check the settings on your phone. Depending on your phone brand and model, make sure y...
You will be receiving an Activation Email from us which would mean that your number has ported over to Red Pocket Mobile. You would need to power cycle your phone - turn off, for about a minute or 2, replace it back in and power back on. For GSMA and G...
We do not have international roaming, so the SIM card can only be used in the US and the Virgin Islands.
The best way to check your account balance and expiry date when in the US is by dialing *777# from your Red Pocket Mobile phone. Your data balance, on the other hand, can be checked by dialing *777*1#. Alternatively, you may log in online to see yo...
You are credited $2 for free international calling and texting every 30 days. You have UP TO 200 minutes of free international calls when you refill your account, depending on the country you are calling. Some countries have a rate of one cent per minu...
Being a prepaid account, we do not have account names on the caller ID, but the mobile number still shows when making a call.
It may take up to 24 hours for your Monthly Auto Refill enrollment to be processed in PayPal and for your account to be refilled. If your account has not been recharged after 24 hours, please contact Customer Service.
You can cancel your Monthly-Auto Refill enrollment through PayPal or by logging into your order history/account profile at https://GoRedPocket.com/customer/account/login [1]. After you have logged in, select "Recurring Profiles" and cancel the recurring p...
Our Service is a Prepaid service. As per our Terms and Conditions, and under normal circumstances, we are unable to refund any refill that has been used and applied to an account. Please contact Customer Service if you need further assistance.
If you upgraded your iOS version on your iPhone, you may have deleted your previous MMS settings. You will need to manually re-input your iPhone's MMS settings, either by jailbreaking or by following the manual configuration instructions for iPhone ...
You have 30 days either from when you used up your airtime or when your service ends to refill your account before you lose your phone number.
You can check the status of your port-in request directly from GoRedPocket.com/checkyouraccount. If there is an issue with your port-in request, such as if you submitted the incorrect account number or password, you can correct and resubmit your po...
What does SIM stand for? SIM - SUBSCRIBER IDENTITY MODULE or SUBSCRIBER IDENTIFICATION MODULE Size - Regular Sized SIM (85.60 mm × 53.98 mm × 0.76 mm) A SIM card contains its unique serial number (ICCID) which is composed of 20 digits and usua...
For Jelly Bean, enter the values of the descriptions as seen below. Launch the Settings app Below Data Usage Tap More... Tap Mobile networks Tap Access Point Names (Make sure you delete any previous APN settings) Tap the 3 dots . . . (Op...
Delete any existing APN if any then power cycle your phone before you start to configure. Follow the screenshots below and enter the values on each description as shown. After saving, power cycle your phone and your good to go. DATA AND MMS Name...
To activate new number or Port in a number - http://goredpocket.com/activate NOTE: FOR PORT IN TICK ON THE BOX BESIDE \"WOULD YOU LIKE TO PORT YOUR EXISTING WIRELESS NUMBER?\" You may also activate a new number using our IVR - Dial 18889933888 ch...
Changing plans on Red Pocket Mobile is simple using Easy Refill! To get started please do the following: REFILL WITH CREDIT CARD * Visit GoRedPocket.com/easyrefill * Enter your 10 Digit Red Pocket phone number * Select One-Time Refill * Se...
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